FAQ

Yes! Our shampoos are made with only organic saponified and essential oils.

Luminous Lavender is made with Organic Saponified Oils (Coconut, Olive and Jojoba), Lavender Essential Oil, Orange Essential Oil, Cedarwood Oil, Rosemary Extract, Organic Lavender Oil, Organic Aloe Vera.

Lucky Lemongrass is made with Organic Saponified Oils (Coconut, Olive and Jojoba), Lemongrass Essential Oil, Cedarwood Essential Oil, Lavender Essential Oil, Rosemary Extract, Eucalyptus Essential Oil, Organic Aloe Vera.

That is completely up to your discretion with the activity level of your dog and the oiliness of their coat!

Not at all. Our shampoos are formulated with the intent to not strip the oils of your dogs coat. You will find your dog feeling softer, shinier, and smelling better than before.

Here at Nonipup, we always take safety in mind. Our products have not been tested on cats and we do not recommend they be used on cats. Essential oils are not metabolized by cats in the same way they are dogs.

Yes! It is made by our friends in Vermont. 

Yes! They are made with love by our friends in Sedona, Arizona.

Yes. They are totally non-toxic and can be licked, and if your dog eats the whole jar, the only thing that would happen is loose stool for a few days.

Yes.  Use Calm Balm on open wounds, cuts, scrapes, and raw skin.  Use Boop butter on raw skin, burns, or any area that is painful.  Avoid using it with abscesses because it contains calendula and can seal in an active infection.

Yes. when you apply any of our salves onto the skin.  If your dog is uncomfortable after 5 minutes, wipe it off and discontinue.

Depending on the condition, you should see a difference in a few days to a few weeks. 

We use synergic botanicals, meaning they work as a team, so there isn’t a single active ingredient.

You can use your clean finger or a piece of clean gauze and gently work the salve into the skin.  Try to apply it when your dog is relaxed, like after waking,  going to bed, or after a long nap.  If you are dealing with skin conditions like dry skin, always apply when you bathe your dog. Boop butter can be applied to paws and noses anytime. 

No. Keep salves away from the eyes as they contain essential oils.  Avoid applying salve close to the eyes.  You can apply to wrinkle folds but ensure your dog is calm and someone is helping you hold them when applying.

Hot spots, chewing, licking, itching, rashes, smelly ears, itchy ears, wounds, cuts, scrapes, wet wrinkles and folds, paw licking, bug bites, flea dermatitis, moist ear sores.

Dry Skin, yeasty dry ears, dry nose, dry, cracked  paw pads, paw pad protection, dermatitis, dry, irritated wrinkles and folds, dry skin scabs, dry ear sores, hair growth, hair grown of the same colors (show dogs), scars.

Here at Nonipup, we always take safety in mind. Our products have not been tested on cats and we do not recommend they be used on cats. Essential oils are not metabolized by cats in the same way they are dogs.

Yes, both salves are safe for use around the butt and anus. 

No. They will end up being eaten instead, as the inside of your dog’s mouth is slippery and needs a spray, not a salve.

Apply twice daily for three to five days.

Yes. They are completely safe for puppies. 

Yes. This happens when our butters cool and reheat again in transit.  This is beyond our control.  Heat in the microwave for 1 minute or until bits melt.  Put in fridge to set up, and poof, like new. 

This is our more medicinal salve, and it smells earthy.

 A gentle, floral scent. Zero Fragrance, all-natural aroma.  

No, they are creamy and buttery. Easy to rub anywhere on your dog.

If your dog has long hair, part the fur and put it at the base of their fur and gently rub.  It will distribute as it melts.

Yes, both salves are safe for bleeding skin.

Our products are top-notch!  However, there isn’t a product made that works for every dog.  We guarantee our products, so let us know if it didn’t work, and we will give you a refund.

Dogs are individuals and sometimes they have sensitivities to
certain ingredients. That’s okay! Nonipup’s products are all safe but if
you feel your dog is not agreeing with a product, please shoot us an
email at hello@nonipup.com and we will make it right. 

While hotspots and dry noses heal, it is normal for them to look a
little more red before it goes away. Think about when you have a cut and
start treating it - sometimes it flares up before it gets better. This
is normal! However, if the redness lasts
or spreads and your instinct tells you it’s not agreeing with your dog,
stop the product. 

Our essential oil blend is synergistic. We use less than 0.32% of safe, highly diluted essential oils and they are not toxic to dogs.

At Nonipup, we offer two distinct shipping alternatives: USPS Ground and USPS Priority Mail. Regrettably, First Class and Parcel Post options are no longer available, resulting in an overall adjustment in pricing. Our USPS Priority Mail service provides the added advantages of insurance coverage and expedited shipping.

It's worth noting that certain items, particularly our grooming products such as shampoo, may incur slightly elevated costs due to their weight. We kindly request your understanding and patience regarding these pricing adjustments, as we proudly operate as a small, family-owned business. Your continued support is greatly appreciated! 

Our products originate from our dedicated distributor located in the vibrant city of Orlando, Florida. Our distributor's diligent team is committed to promptly processing and dispatching your orders, aiming to ship them within a timeframe of 24 to 72 hours from the moment your order is placed. Your satisfaction is our priority, and we strive to ensure a seamless and timely delivery experience for your purchases.

At Nonipup, we recognize that each dog is an individual, and there may be instances where specific ingredients do not align well with the preferences or sensitivities of our fur babies. Here at Nonipup, we want you as happy as can be and will gladly give you a refund if this occurs.

To initiate the refund process, kindly send back the product, even if it has been used, along with a copy of your invoice to the following address:

AKT Enterprises C/O Nonipup 
6424 Forest City Road 
Orlando, FL 32810

Email us at hello@nonipup.com